contact
Write to me and I’m the one who answers
No form, no ticket number, no assistant sorting you into a bucket — even if all you have is a half-finished file and a question you can’t phrase yet.
[email protected] no form to fill in i read my own inbox
I don’t run a support desk. There isn’t one to run — there are two of us.
Honest part first, before you write anything. I’m one person and some days I’m on a client site, so I’m not going to promise you an hour. What I will promise is that nothing is sitting in front of you. There’s no queue here. That’s the whole reason this page has one address on it instead of a form.
So write to me. If I can’t help, I’ll say that in one line rather than go quiet.
what_to_send
sec 01 / 03
Send me four lines
You don’t need a brief. Four lines is enough for me to answer something useful instead of asking you three questions first.
- 01
The file. What the spreadsheet or the workflow actually does. Two sentences. I don’t need the history.
- 02
The decision. What one colleague needs to get out of it without asking you first. That sentence is usually the whole app.
- 03
The blocker. Time, permission, or you don’t know where to start. Those three get three different answers, so tell me which one.
- 04
The link. If you already built something, paste the URL. I’d rather look at a broken thing than read a description of a good one.
That’s it. No attachments needed, and please don’t send me the actual spreadsheet — I don’t want your customer data and you shouldn’t be emailing it around either.
If you can’t fill in line 02, that’s the most useful thing you could tell me. Say so and we’ll start there.
4 lines no attachment no nda no calendar link
what_happens_next
sec 02 / 03
Then here’s what happens
Here’s how we’ll do it, in order.
I read it. Not a shared inbox, not a form that files itself somewhere. My name is on the address.
If it’s a build question, you get the answer in the reply. Usually with a link to whichever of the six demo files already does the thing you’re describing, because most of them already do.
If it’s a question other people are stuck on too, I’ll say so and answer it in the daily QA thread inside the community instead — where the next person with your problem can find it. You’ll get the link either way.
If it’s something I can’t help with, you get one line saying so. That’s worse than a good answer and much better than silence.
one reader no queue in front of you no auto-responder
> email_me
For anything that isn’t a member question. You’re deciding whether to join, you want to know if your workflow is a fit, you found something broken on this site, or you just want to argue with the manifesto. One address, and it’s mine.
opens your mail app · subject line optional · four lines is plenty
> post_it_in_daily_qa
If you’re already in the community, this beats emailing me. I read that thread every day, the answer lands where the other answers are, and somebody who solved it last week can get to you before I do. Bring the broken version — that’s the point of the thread.
not a member yet? the thread is inside the $8 membership. free trial first.
dont_write_to_me_about
sec 03 / 03
Please don’t write to me about
Getting it built for you. I’ll show you how to build it. I won’t build it. If you wanted the second one, an email to me is a slow way to find that out.
A quote for a project. There isn’t one to quote. There’s an $8 community and a host that’s free. That’s the entire menu, and it’s printed on this site.
“Quick call?” Write the question instead. You’ll get a better answer, you’ll get it in writing, and neither of us loses thirty minutes to scheduling.
Anything you’d need an NDA for. Don’t send it. Describe the shape of the problem and leave the numbers out — I can answer the shape.
Everything else, write to me. I’d rather have your question than your click.
ps
P.S. — Short version, if you skipped down.
One address: [email protected]. Four lines — what the file does, what one colleague needs out of it, what’s blocking you, and a link if you have one.
I read it myself. Build questions get answered in the reply, member questions get answered in the daily QA thread, and things I can’t help with get one honest line instead of silence.
If you’re deciding whether to join: it’s $8 a month with a free trial first, so the first thing you pay is nothing, and there’s a 30-day money-back guarantee behind that. You don’t have to email me to find any of that out — it’s all on the homepage.
And before you write, six of my microapps are sitting on this site with no signup on them. Opening one of those will tell you more about whether I’m useful to you than my reply will.
— hans thisen · [email protected]