Microsoft Boosts Productivity With New Co-Pilot Actions and AI Agents

Microsoft is taking customer service to a new level with their co-pilot and Azure AI. These tools now handle over 45 million customer conversations each month. This reduces average hold times by more than a minute. The company is now introducing co-pilot actions. These actions aim to make daily tasks faster and smoother.

Co-pilot actions work like Outlook rules but for the whole M365 system. They can automate tasks such as asking for status updates, making weekly reports, and scheduling emails. Actions are designed to help users handle repetitive tasks with ease. You can even find templates for actions to use in everyday work. This new feature helps users save time and improve efficiency.

Microsoft is also rolling out new agents for team collaboration. These agents act as teammates with specific roles and permissions. For example, a facilitator agent can join a team meeting. This agent keeps the meeting focused and manages chats. It also handles follow-up and action items.

Another agent is the project manager in Planner. This agent automates key project steps. It assists with planning tasks and meeting deadlines. Both agents aim to reduce workload and enhance productivity for teams.

The company’s goal is to make AI tools simple yet powerful for all users. By automating routine tasks, users can focus on more important work. This increases productivity and reduces stress from repetitive tasks.

Microsoft continues to expand its AI tools for various tasks. These updates offer new ways to manage work and improve team collaboration. With co-pilot actions and new agents, Microsoft provides tools that fit into daily workflows. Their focus remains on making work life easier and more efficient for everyone.